Kayak Guide / Ocean Expert

JOB DESCRIPTION:  KAYAK GUIDE / OCEAN EXPERT - TOURISM STAFF, WHANGAMATA

Surfsup New Zealand has been offering kayak and stand up paddleboard (SUP) tours in Whangamata since 2015. We offer tours of all levels and abilities to Whenuakura (Donut) Island.

As a small company, we pride ourselves on the ability to provide unique, authentic and intimate experiences in the area. Our dedicated team of professionals has an abundance of experience and knowledge of the local ecology, cultural history and waterways, and we work closely with the community, Iwi, council and schools in the area.

We have an opening for a new staff member for the 2024/25 Seasson.
The role available requires a personable, energetic person, able to relate to customer with all sorts of backgrounds. With a passion for the ocean and tourism, the perfect candidate will be working independently and at times in a team.

This position offers the possibility of a long term contract or permanent position according to the development of the business, performance of staff member and qualifications

Wage:                                     NZ$26.50 to 30/hour according to experience and qualifications   
                                               Yearly salary for the right candidate

Hours:                                     Expected hours: weekends and weekdays, according to demand

Starting date:                         October 1st

Notes:                                      - Special opportunities for Certified Kayak Guides.
                                                - Company car available
                                                - Report to management at end of each day.
                                                - Most of our kayak guided tours are 2-3 hours
                                                - We work weekends and public holidays                                             

Payment:                 Time sheets must be filled by every Monday and credit will be make by every Thursday.

Location:                 Whangamata, New Zealand

Key Roles                                                                                                                                                                             
 

Administration

o    Answer emails and general questions of customers

 Maintenance

o    Certify all premises and equipment are in current order
o    Make any necessary improvements to ensure the quality and safety of services being offered

Kayak Guides

o    Act as an environmental cultural ambassador for Whangamata Islands
o    Introduce customers to the basis of Ocean Kayaking including safety briefing
o    Offer customers comments about environmental and cultural allowing customers to fully experience the local life style
o    Be safety cautious, paying special attention to customers’ needs
o    Follow and eventually improve the company`s procedures in order to ready and good beyond customers’ expectations

‹Bookings

o    Take bookings over the phone, online and direct
o    Perform payments: direct credit, payclip, cash
o    Insert and read bookings on Google calendar
o    Inform Managers and guides/instructors about daily bookings

General requirements by order

• Sea Kayak Level 1 certification
• Able to drive in NZ (Drivers license)
• Take Customer as the most important part of the job
• Have basic knowledge about outdoor gear including surf, sups and kayaks
• Happy to perform activities outdoors
• Be able to communicate with other staff members in a clear and professional way
• Basic knowledge of Microsoft Office
• Ability to work under pressure
• Organized
• Be able to drive with a trailer (not required)

Please DO NOT apply if:
Outdoors is not your passion
You are not available on weekends
You can’t follow instructions
You are not well organized
If you are not happy to work long weekends
Applicants must live or be willing to live in Wangamata.