Customer Service Jobs Te Anau

Two Roles at Tracknet.

• Office Supervisor
• Front Office Assistant (seasonal)

Please note on your application, which role you are applying for.

OFFICE SUPERVISOR - TRACKNET TRANSPORT

Te Anau | Full-Time | Year-Round Position

Are you a confident leader with strong computer skills and a passion for providing top-notch customer service? We’re seeking a proactive and organised Office Supervisor to help run daily operations at Tracknet, Fiordland’s trusted transport provider for Great Walks and beyond.

This is a fantastic opportunity to join a family-owned tourism business in a key frontline role, working with a supportive team in a dynamic, customer-facing environment.

Key Responsibilities

• Oversee and support front desk operations
• Manage bookings, cancellations, and customer queries (email, phone & in-person)
• Coordinate staff rosters and seasonal training
• Ensure smooth daily operations and clear communication with drivers and logistics teams
• Troubleshoot issues and ensure a high standard of customer experience
• Monitor booking systems, passenger manifests, and reporting

What We’re Looking For

• Excellent computer literacy — confident with online booking systems, Gmail/Outlook, spreadsheets, and multitasking tools
• Experience in a supervisory or team leader role
• Strong organisational and communication skills
• Calm under pressure, solution-focused, and detail-oriented
• Friendly, approachable, and guest-focused mindset
• Passion for tourism, Te Anau, and the Great Walks is a bonus!

What We Offer

• Full-time, year-round position based in central Te Anau
• Supportive, family-run business with a positive workplace culture
• Clear expectations, and room to grow
• Work/life balance with a regular roster during the core tourism season
• Accommodation is available if required.

FRONT OFFICE ASSISTANT - TRACKNET TRANSPORT

Te Anau | Seasonal (September – May)

Looking for a role where your friendly personality and computer skills can shine? Join Tracknet for the Great Walks season and help visitors get to and from Fiordland’s most iconic trails!

We’re seeking a Front Office Assistant for our Te Anau office. You'll be the first point of contact for many of our guests — answering questions, confirming bookings, and providing reassurance as they prepare for their walk of a lifetime.

Key Responsibilities

• Process customer bookings and enquiries via phone, email, and in person
• Operate our booking and ticketing system (training provided)
• Assist with manifesting, printing, and dispatching daily transport runs
• Provide accurate, helpful information on Tracknet services and Great Walk logistics
• Keep the office tidy, organised, and professional

What We’re Looking For

• Strong computer confidence — this is a fully digital, customer-facing role
• Great interpersonal skills and a genuine, calm manner
• Clear communicator with strong attention to detail
• Able to work in a small, fast-paced team environment
• Previous customer service experience preferred but not essential

Perks

• Spend your summer in Te Anau — gateway to Fiordland National Park
• Work with a welcoming, tight-knit team
• Regular hours and a set seasonal roster (September – May)
• Accommodation is available if required.

To Apply

Send your CV and a short cover note using form below, please note which role you are interested in.
 

All applicants must have the right to work in New Zealand.