Front Office Assistant Tracknet
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Payment: $24 Location: Te Anau
Region: Southland/Fiordland Experience: Experience Necessary

FRONT OFFICE ASSISTANT - TRACKNET TRANSPORT

 Te Anau | Seasonal (October – May)

 Looking for a role where your friendly personality and organisational skills can make a difference? Join Tracknet for the Great Walks season and help visitors gain access to Fiordland’s most iconic trails!

 We’re seeking a Front Office Assistant for our Te Anau office. You'll be the first point of contact for many of our guests - answering questions, making bookings, and providing reassurance as they prepare for their trip of a lifetime!

 Full season commitment starts from Oct 2025 to 1st May 2026, with the possibility of extending to a full-time contract for the right candidate.

 Key Responsibilities

  • Welcome, assist and direct customers
  • Manage bookings, cancellations, and customer queries (email, phone & in-person)
  • Provide accurate information on Tracknet services and Great Walks packages
  • Efficient operation of booking systems (training provided)
  • Ensure smooth daily operations and communicate clearly with drivers and agents.
  • Monitor booking systems, passenger manifests and reporting
  • Respond to unexpected complications or delays

  What We’re Looking For

  • Full season commitment from Oct 2025 to 1st May 2026
  • Confident computer skills, with experience using Word, Excel and Outlook
  • Great interpersonal skills
  • Clear communication with strong attention to detail
  • Calm under pressure with the ability to problem solve
  • Able to work in a fast-paced, small-team environment

 Previous customer service experience preferred but not essential

 Perks of our job offer:

 Spend your summer in Te Anau, gateway to Fiordland National Park

  • Free experiences on our tours for some great Fiordland adventures
  • Work with a welcoming, tight-knit team
  • Regular hours and a set roster (Oct – May)
  • Accommodation available if required

 To Apply

 Send your CV and a short cover note using form below. 

 All applicants must have the right to work in New Zealand, full season commitment from Oct 2025 to 1st May 2026 is required.